Experian, the UK’s leading credit reporting company has partnered with Octopus MoneyCoach to give every employee their own financial coach

  • Experian know their staff are financially savvy as professionals, but wanted to ensure they had the same expertise for their personal finances. 
  • The highly personalised, holistic coaching and breadth of the financial guidance was what they wanted for their employees. 
  • Experian offered our service through salary sacrifice and have seen a 20% uptake. 

We’ve loved the 1:1 nature of their holistic coaching and breadth of the guidance, covering all aspects of our employees’ full financial situation.”

Gabby Wickes
Wellbeing Lead at Experian

The challenge 

Experian is one of an increasing number of companies joining a new age of employers that have partnered with Octopus MoneyCoach in their mission to transform a million lives through financial coaching. Experian knew their staff are financially savvy as professionals, but wanted to ensure they had the same expertise for their personal finances. 

Gabby Wickes, Wellbeing Lead at Experian immediately connected with the Octopus MoneyCoach ethos. “Experian’s focus is about helping customers become financially literate, enabling them to build a better financial future. It’s important that we do all we can to support our employees in achieving this too. Since the beginning of our partnership with Octopus, we’ve loved the 121 nature of their holistic coaching, and breadth of the guidance, covering all aspects of our employees’ full financial situation.”

How we helped

The launch of Octopus MoneyCoach at Experian was a big success – since launch 673 (20%) of Experian’s 3287 UK employees have booked a call with their coach. Ninety-eight employees have rated the service so far, giving their experience with octopus MoneyCoach 4.8 out of 5 stars. One employee commented, “Sarah’s energy and enthusiasm for coaching, plus her accessible approach to what can be a very fraught subject, really helped put me at ease and even excited me about the possibilities that could be unlocked with a sound financial plan.”

In partnership with Octopus MoneyCoach, each Experian employee is given their own dedicated financial coach who helps them take a holistic look at their financial lives. Everyone in the company is offered one free financial planning session each year, from there they can choose to sign-up to the full service and work with their dedicated coach for a full year to work and use MoneyCoach’s unique forecasting technology to build a full financial plan that helps them work towards their life, and financial, goals.

“The combination of a human coach and – for those who want it – the planning technology, perfectly addresses both the emotional and rational side of financial planning.”

Alexandra Kosylo
Learning Consultant & Talent Analyst at Experian

The impact 

  • 673 employees have booked a call with their coach. 
  • 4.8 / 5 average rating for the service. 
  • Employees improved their financial situation by £9,692 on average.

At Experian, the employees who chose to use the full service through salary sacrifice, improved their financial situation by £9,692 on average. This was through a combination of employee pension contributions increasing by 0.6%, savings increasing by 4.5% and investments increasing by 11%. 

Alexandra Kosylo, Learning Consultant & Talent Analyst at Experian also said, “These are difficult times. We know that everyone’s situation has changed in some way over the past year. With MoneyCoach we feel confident that every employee has access to personalised 121 support and guidance on precisely the right financial actions for them as the process is tailored to each employee’s situation, whether they want to plan for a rainy day, a property, enjoying life, a family, and/or retirement. The combination of a human coach and – for those who want it – the planning technology, perfectly addresses both the emotional and rational side of financial planning. The real magic of MoneyCoach is the peace of mind it gives – for us, and our employees.” 

Experian joins a growing list of employers who have made Octopus MoneyCoach available, either as a salary sacrifice or employer funded benefit, including MoneySuperMarket Group, Sony Interactive Entertainment, Epson, and Great Place to Work.

About Experian

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.